Effective date: 28 October 2026

This Privacy Policy explains how Shiv Shankar Narmadeshwar Shivling handles information received through the website, WhatsApp, phone calls, email, enquiries, and orders.

Information we may collect

When you make an enquiry or place an order, we may collect information that is needed to respond and provide service, such as:

• Name, mobile number, email address, and delivery address
• Required product size, quantity, and enquiry details
• Order, dispatch, and payment-related details
• Messages or information shared through WhatsApp, phone, email, or website forms
• Basic technical information from website visits, such as browser/device details and pages viewed

How we use this information

We use customer information to:

• Reply to product and size enquiries
• Check availability and discuss suitable options
• Confirm orders and delivery details
• Arrange packing, dispatch, and tracking updates
• Handle support, cancellation, replacement, or refund requests
• Maintain necessary business, tax, accounting, and transaction records

We do not sell customer personal information as part of our normal business.

When information is shared

We share only the information reasonably needed to complete an order or provide a requested service. For example, a courier or transport provider may need the customer’s name, mobile number, and delivery address.

Information may also be shared with payment providers, website/technical service providers, or government authorities where legally required.

Payments and third-party services

If online payment is used, it may be processed by a third-party payment provider. We do not intend to store complete card numbers, UPI PINs, bank passwords, or similar payment authentication details.

WhatsApp, payment providers, courier services, and external websites have their own privacy policies. Their handling of information is governed by their respective policies.

Cookies and website use

Our website may use cookies or similar technologies for basic website operation and to understand general visitor activity. You may manage cookies through your browser settings; disabling some cookies can affect website functions.

Data protection and retention

We take reasonable measures to protect information from unauthorised access, misuse, or disclosure. However, no online system can be completely secure.

Information is retained only for as long as reasonably needed for enquiries, orders, customer support, transaction records, accounting, tax, or legal requirements.

Your privacy requests

You may contact us to correct inaccurate contact details, ask about the information associated with your enquiry/order, or request deletion where legally permitted. Some information may still need to be retained for legal, tax, accounting, or transaction purposes.

Updates to this policy

We may update this Privacy Policy if our website, services, or legal requirements change. The latest version will be displayed on this page with an updated effective date.

Contact for privacy questions

Shiv Shankar Narmadeshwar Shivling
Proprietor: Khushyal Patel
316, Narmada Road, Gali 2, Village Bakawan, Post Mardana, Madhya Pradesh – 451111, India
Mobile: +91 8817214266
Email: khushyalpatelbkw@gmail.com