Shipping & Delivery Policy
Effective date: 28 October 2026
This policy explains how Shiv Shankar Narmadeshwar Shivling prepares, dispatches, and delivers confirmed orders.
Where we deliver
We arrange delivery across India where courier or transport service is available. Delivery to remote locations, large-size products, or heavy orders may need a separate transport and charge confirmation.
Before placing an order, please share the delivery city and PIN code so that serviceability can be checked.
Before dispatch
Natural-stone Shivling can vary in size, shape, and appearance. Before dispatch, the relevant order details are checked, including the selected size, delivery address, payment status, packing requirement, and shipping arrangement.
Large, heavy, special-size, or temple orders may need extra preparation time, stronger packing, or a different transport method. We will discuss the applicable arrangement before dispatch.
Delivery time
The delivery time depends on product preparation, destination, courier/transport availability, and service conditions. Any date shared with the customer is an estimate, not a guaranteed delivery date.
Delays may occur due to weather, festivals, road conditions, transport disruption, remote-area delivery, or other circumstances outside our control.
Shipping charges and tracking
Applicable packing, courier, or transport charges are communicated during order confirmation. Charges for large or heavy products can depend on size, weight, destination, and transport method.
Once dispatched, we may share tracking details or transport information where available.
Correct address and receiving the parcel
Customers must provide a complete address, correct PIN code, active mobile number, and any helpful landmark. Someone should be available to receive the parcel.
If an order is delayed, returned, or re-routed because of an incorrect address, unavailable recipient, refused delivery, or incorrect phone number, additional shipping or transport charges may apply.
Check the parcel at delivery
Please inspect the outer package at the time of delivery. If the package looks damaged:
- Take photographs of the unopened outer package.
- Record an opening video where possible.
- Take clear photos/video of the product.
- Contact us within 24 hours of delivery with the order details.
Verified transit-damage requests are reviewed under our Return, Refund & Cancellation Policy. Natural colour, pattern, line, texture, or shape variation in a stone product is not transit damage.
Contact us for shipping support
Shiv Shankar Narmadeshwar Shivling
Proprietor: Khushyal Patel
Mobile: +91 8817214266
Email: khushyalpatelbkw@gmail.com
316, Narmada Road, Gali 2, Village Bakawan, Post Mardana, Madhya Pradesh – 451111, India