Return, Refund & Cancellation Policy
Effective date: 28 October 2026
This policy applies to orders placed with Shiv Shankar Narmadeshwar Shivling through the website or direct communication.
Natural-stone products
Narmadeshwar Shivling is a natural stone product. Shape, colour tone, texture, lines, markings, and pattern can differ from one piece to another and from display photographs. These natural characteristics are not defects and do not, by themselves, qualify for a return, replacement, or refund.
We encourage customers to confirm the required size and ask about actual availability before placing an order.
When a replacement or refund may be considered
After verification, we may consider a replacement or refund if:
- the product was damaged during transit;
- a different product was delivered from the confirmed order; or
- the product has a significant issue that was present on delivery.
The appropriate solution may be replacement, another mutually agreed available product, or refund where replacement is not possible.
Report a delivery issue within 24 hours
If your parcel or product appears damaged, please contact us within 24 hours of delivery. Send:
- Your name and order details
- Photographs of the unopened outer package, where possible
- An opening video, where possible
- Clear photographs or video of the product and the issue
This evidence helps us review a transit-damage claim with the courier/transport provider. Claims reported after 24 hours may not be eligible for review.
Situations generally not eligible
Return, replacement, or refund is generally not available for:
- change of mind after delivery;
- natural variation in stone appearance;
- an incorrect size/product selected by the customer;
- damage caused after delivery due to handling, installation, storage, or use; or
- a product altered, used, or damaged after delivery.
Cancellation
Please request cancellation as early as possible. A prepaid order may be cancelled before dispatch if it has not already been handed over to courier/transport and order preparation has not progressed beyond a stage where cancellation is impractical.
Once an order is dispatched, cancellation may not be possible. Large, heavy, special-size, or transport-booked orders may have additional cancellation conditions explained before confirmation.
Refund process
An approved refund is normally initiated through the original payment method, where possible. The final time for credit to the customer’s account depends on the bank, UPI provider, or payment gateway.
Refund may be considered if:
- an eligible prepaid cancellation is approved before dispatch;
- a verified issue is approved and replacement cannot be arranged; or
- a confirmed product becomes unavailable after payment.
Return instructions
Do not send any product back without written or WhatsApp confirmation from us. If a return is approved, we will share the applicable packing and return-shipping instructions.
Cash on Delivery
COD is available only for eligible orders. If a confirmed COD order is repeatedly refused or not accepted, COD may not be offered for future orders.
Contact us
For cancellation, return, replacement, or refund support, contact:
Shiv Shankar Narmadeshwar Shivling
Proprietor: Khushyal Patel
Mobile: +91 8817214266
Email: khushyalpatelbkw@gmail.com
316, Narmada Road, Gali 2, Village Bakawan, Post Mardana, Madhya Pradesh – 451111, India
Nothing in this policy is intended to limit rights available to consumers under applicable Indian law.